Cancellation Policy

Return Policy – ZIPYCART TECHNOLOGIES PVT LTD

Last Updated: February 2026

This Return Policy explains the conditions and process for returning products purchased through the Zipycart platform (“Zipycart: Delivery in 24hrs”).

By placing an order on Zipycart, you agree to the terms outlined below.

1. Return Eligibility

A return request may be accepted if:

The product is damaged, defective, or broken at delivery

The wrong item or size was delivered

The product is missing parts or accessories

The item does not match the product description

The seller has enabled return for customer preference (size change, dislike, etc.)

All returns are subject to verification, seller policy, and fraud-prevention checks.

2. Non-Returnable Items

Returns are not allowed for:

Used, washed, or altered products

Items without original packaging, tags, or invoice

Personal care, hygiene, food, or perishable products (unless damaged/defective)

Final-sale or non-returnable items clearly marked on the product page

Requests raised after the allowed return window

Zipycart reserves the right to decline invalid return requests.

3. Return Request Window

Standard return window: within just 24hrs from delivery date

Exact return period may vary by seller, category, or promotional offer

Return requests must be submitted through the Zipycart app or website within the allowed time.

Late requests may not be processed.

4. Return Process

Step 1: Submit Request

Customer raises a return request in the order section with reason and photos (if required).

Step 2: Approval & Pickup

If approved, Zipycart will arrange pickup through logistics partners

OR

Customer may be asked to self-ship the product to the seller/warehouse.

Step 3: Inspection

Returned items undergo quality inspection to confirm eligibility.

Pass inspection → Refund/Replacement initiated

Fail inspection → Item returned to customer without refund

5. Replacement Option

Where available, customers may choose:

Product replacement instead of refund

Replacement is subject to stock availability

If replacement is unavailable, a refund will be issued as per Refund Policy.

6. Return Shipping Charges

Free return pickup if the issue is due to damage, defect, wrong item, or seller fault

Return shipping may be deducted if return is due to customer preference and seller allows such returns.

7. Fraud Prevention

Zipycart uses AI-based fraud detection systems to prevent:

Fake damage claims

Repeated abusive returns

Product swapping or misuse

Accounts involved in suspicious activity may face:

Return rejection

Account suspension

Permanent platform ban or legal action

8. Seller-Specific Return Rules

Some products follow individual seller return policies, including:

Replacement-only items

No-return categories

Partial refunds based on condition

Customers should review the return information on the product page before ordering.

9. Refund After Return

Once the returned product passes inspection, the refund is processed as per the Zipycart Refund Policy:

UPI/Wallet/Card: within just 24hrs

Bank transfer/COD refund: within just 24hrs

10. Need Help?

For return assistance, contact:

Zipycart Support Team

Email: zipycart6@gmail.com

Phone: +91-9441776165

Support Hours: within just 24hrs