Refund Policy

Refund Policy – ZIPYCART TECHNOLOGIES PVT LTD

Last Updated: February 2026

This Refund Policy describes the conditions under which refunds, returns, and exchanges are processed on the Zipycart platform (“zipycart: Delivery in 24hrs”).

By placing an order on Zipycart, you agree to this policy.

1. General Refund Eligibility

Refunds may be issued in the following cases:

Product received is damaged, defective, or incorrect

Product is missing in the shipment

Order is cancelled before dispatch

Delivery is unsuccessful due to seller or logistics failure

Eligible return request approved as per seller return policy

Refund approval is subject to verification and fraud-prevention checks.

2.Non- Refundable situations.

Refunds will not be provided when:

Wrong product ordered by the customer (unless return allowed by seller)

Product used, damaged by customer, or missing original packaging

Return request raised after allowed return window

Suspicious, abusive, or fraudulent refund behavior detected

Items marked non-returnable (e.g., personal care, perishable goods, final-sale items)

Zipycart reserves the right to reject refunds in such cases.

3. Return Window

Standard return request window: 3–7 days from delivery

Exact duration may vary based on seller policy or product category

Return requests must be submitted through the Zipycart app/website.

Late requests may not be accepted.

4. Return Pickup & Inspection

Returned items may be picked up by Zipycart logistics partners or require self-shipping, depending on location.

Refunds are processed only after product inspection confirms eligibility.

If the returned item fails inspection, it may be sent back to the customer without refund.

5. Refund Processing Time

After approval:

UPI / Wallet / Card payments: 3–7 business days

Net banking / Bank transfer: 5–10 business days

Cash on Delivery (COD): refunded via bank transfer or wallet within 5–10 business days after bank details submission

Processing time may vary due to bank or payment gateway delays.

6. Order Cancellation Refunds

Orders cancelled before dispatch are eligible for full refund.

Orders cancelled after dispatch may follow the return process instead.

Instant refund may be provided in wallet/UPI where applicable.

7. Fraud Prevention & Abuse Control

Zipycart uses AI-based fraud detection to identify:

Fake return claims

Repeated refund abuse

Suspicious delivery or payment activity

Accounts involved in fraud may face:

Refund rejection

Account suspension

Permanent ban or legal reporting

8. Seller-Specific Policies

Some refunds depend on individual seller return rules, including:

Replacement-only items

No-return categories

Partial refunds

Customers should review product page return terms before purchase.

9. Shipping Charges

Original shipping fees may be non-refundable unless the return is due to seller or logistics fault.

Return shipping cost may be deducted if return is due to customer preference.

10. Contact for Refund Support

For refund or return help:

Zipycart Support Team

Email: zipycart6@gmail.com

Phone: +91-9441776165

Support Hours: within just 24hrs